We may collect:

• Personal details such as your name, phone number, email, and address

• Site or property details for project assessments

• Payment and billing information for transactions

• Technical information such as IP address and browser type for website analytics

We use your data to:

• Provide quotes, consultations, and installation services

• Process payments and manage customer accounts

• Communicate about your project and provide aftercare support

• Improve our services and website experience

• Comply with legal and safety obligations

Your data is stored securely using encrypted systems. We limit access to authorised staff only. We do not sell or share your data with third parties, except trusted service providers essential to project delivery (e.g. finance, insurance, or regulatory certification bodies).

You have the right to:

• Access the data we hold about you

• Request corrections or deletion of your personal data

• Withdraw consent to marketing at any time

To exercise your rights, contact:

 info@ecogridrenewables.co.uk

We retain customer and installation records for as long as legally required by MCS, NICEIC, and HMRC standards — typically up to 10 years for warranty and compliance purposes.

We may update this policy occasionally to reflect business or legal changes. The latest version will always be available on our website.